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1. What is the price for roadside service after the 50th mile (80th kilometer)?

Since SPOT Assist Roadside covers tows up to 50 miles (80 km), there will be a charge if any provider tows you beyond 50 miles (80 km) per incident. On average, this runs between $2.50 to $5.00 USD per mile (1.6 km). Some providers may be higher, some may ...

2. Can I use the SPOT Messenger inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is all ...

3. I just purchased SPOT Assist Roadside Service, how do I make it work?

If you have subscribed to SPOT Assist Roadside Assistance, place your SPOT messenger so that it is lying on its back, logo-side up, with a clear view of the sky.To turn on SPOT, press the ON/OFF button. Wait at least 2 seconds.To send a message, press and ...

4. Is there a Quick Reference Card for SPOT Assist Roadside Service?

Yes, you can download a PDF version of the quick reference card by downloading the attachment below.SPOT Assist Roadside Service is currently available only in the United States and Canada

5. What are the typical response times for Roadside Assistance?

Response times are normally under two (2) hours but can vary depending on the remoteness of your location, the weather and current towing call volume. During natural disasters or other area-wide emergencies, the local authorities (not NSD) will prioritize ...

6. What does SPOT Assist Roadside include?

Customers with SPOT Assist Roadside are entitled to: Roadside assistance throughout the 50 United States, Washington DC, Canada and Puerto Rico.Up to five (5) towing/roadside assistance events per year at 50 miles per tow per incidentExtrication, accident ...

7. Where is the Roadside Assistance service territory?

NSD Roadside Assistance Service is provided throughout the 50 United States, the provinces of Canada, Puerto Rico and the District of Columbia. For locations in which NSD provides Roadside Assistance, but you don’t have coverage for your SPOT Satellite ...

8. Once a tow truck is dispatched for Roadside Assistance, where does it go to?

Since Roadside Assistance is designed for disabled vehicles, the tow truck dispatched by NSD will go to the location of the initial GPS fix received and look for the vehicle within 300 meters of this initial location. NSD will not monitor GPS location upd ...

9. What happens if Roadside Assistance service cannot be dispatched or is on a cash basis?

In the event that you are eligible for Roadside Assistance, but such service is either 1) not-dispatched, or 2) provided on a cash-basis; you will be able to follow the NSD guidelines to submit any eligible costs of such Roadside Assistance services to NS ...

10. If a friend has my SPOT unit and I am subscribed to SPOT Assist Roadside Service, are they covered if they press the button?

Yes. Your friend is covered under the five (5) towing/roadside assistance events in the service contract. This event would count against your five (5) towing/roadside assistance events.SPOT Assist Roadside Service is currently available only in the United ...