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11. What happens if I depress the HELP button for roadside assistance and a tow truck cannot be dispatched?

When SPOT and Nation Safe Drivers (NSD) receives "HELP" data transmissions sent from a SPOT Satellite GPS Messenger and is not able to dispatch roadside assistance services, there is an escalation process that is followed. No dispatch could happen for a v ...

12. What type of roadside assistance responder will arrive at my location?

When the roadside assistance response center does not have direct interaction with the customer as to the vehicle type, it will send out a flat bed vehicle capable of towing most vehicles in most situations. All responders will have fuel, tire changing eq ...

13. Can I call a phone number to get my Roadside Assistance Services?

The Toll-Free Number 866-367-0798 can be used by the primary subscriber only and requires eligibility verification. If not the primary subscriber, request Roadside Assistance utilizing the “HELP” button or you must pay the cost of service. To verify e ...

14. Can I use the HELP button for other purposes beside Roadside Assistance?

Important Notice: Once the HELP button is enabled for roadside assistance use, you will not be able to share the HELP button function to contact your friends and family. The HELP button will only work for roadside assistance.SPOT Assist Roadside Service i ...

15. What is the Difference Between the HELP (for roadside assistance) and the 9-1-1 Button?

HELP: To access SPOT Assist Roadside Services, you must purchase the upgrade SPOT Assist service in your account. Once purchased, the HELP button is used to alert roadside assistance. Alert 9-1-1:  The 9-1-1 button is used for life threatening emerge ...

16. What is the price for roadside service beyond the 5th service incident?

If you summon roadside assistance with your SPOT unit after you have used your five (5) included service incidents during your annual service year, the roadside response coordination center will dispatch for assistance. Providers will be able to pass on d ...

17. What happens for my Roadside Assistance if in the rare case I don’t have a GPS fix?

NSD cannot dispatch Roadside Assistance without knowing your location. If NSD receives a message without a GPS fix, NSD will contact the roadside primary and secondary contact numbers to try to determine your location. If you see the LEDs above the ON/OFF ...

18. Does SPOT Assist Roadside cover tire service?

The roadside assistance responders can change any tires where there is a spare. If there are wheel locks, you need to provide access to the wheel lock key. If there is no access to remove the wheel locks the vehicle or trailer would need to be towed (that ...

19. How many covered Roadside Assistance/Towing Events am I eligible for each year?

You are eligible for up to five (5) covered Roadside Assistance/Towing Events per year.SPOT Assist Roadside Service is currently available only in the United States and Canada. ...

20. What is SPOT Assist?

SPOT Assist is the GPS Safety system designed to protect you and your family on the road and the outdoors. Now, when you activate your SPOT Satellite GPS Messenger at www.findmespot.com you can have 24/7 access to roadside service for a fraction of the co ...