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21. Who should I list as my contacts for Roadside Assistance?

The recommendation is to use your cell phone as your roadside primary contact and someone not traveling with you with knowledge of your trip/itinerary as your roadside secondary contact.SPOT Assist Roadside Service is currently available only in the Unite ...

22. Can you walk me through the SPOT Assist Roadside Service process I would experience?

Example of service process (If NSD is able to reach primary# - in cell coverage)Help pressed by customer.NSD calls primary and secondary #, if necessary the home # from registration.Verify #, verify identification, verify if you are in safe location, ver ...

23. What happens if I depress the HELP button for roadside assistance and a tow truck cannot be dispatched?

When SPOT and Nation Safe Drivers (NSD) receives "HELP" data transmissions sent from a SPOT Satellite GPS Messenger and is not able to dispatch roadside assistance services, there is an escalation process that is followed. No dispatch could happen for a v ...