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1. What happens for my Roadside Assistance if in the rare case I don’t have a GPS fix?

NSD cannot dispatch Roadside Assistance without knowing your location. If NSD receives a message without a GPS fix, NSD will contact the roadside primary and secondary contact numbers to try to determine your location. If you see the LEDs above the ON/OFF ...

2. Can I call a phone number to get my Roadside Assistance Services?

The Toll-Free Number 866-367-0798 can be used by the primary subscriber only and requires eligibility verification. If not the primary subscriber, request Roadside Assistance utilizing the “HELP” button or you must pay the cost of service. To verify e ...

3. Who should I list as my contacts for Roadside Assistance?

The recommendation is to use your cell phone as your roadside primary contact and someone not traveling with you with knowledge of your trip/itinerary as your roadside secondary contact.SPOT Assist Roadside Service is currently available only in the Unite ...

4. Can I use the SPOT Messenger inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is all ...

5. Where is the Roadside Assistance service territory?

NSD Roadside Assistance Service is provided throughout the 50 United States, the provinces of Canada, Puerto Rico and the District of Columbia. For locations in which NSD provides Roadside Assistance, but you don’t have coverage for your SPOT Satellite ...

6. What happens if Roadside Assistance service cannot be dispatched or is on a cash basis?

In the event that you are eligible for Roadside Assistance, but such service is either 1) not-dispatched, or 2) provided on a cash-basis; you will be able to follow the NSD guidelines to submit any eligible costs of such Roadside Assistance services to NS ...

7. What are the typical response times for Roadside Assistance?

Response times are normally under two (2) hours but can vary depending on the remoteness of your location, the weather and current towing call volume. During natural disasters or other area-wide emergencies, the local authorities (not NSD) will prioritize ...

8. What do I need to do to make sure my unit is ready for operation to dispatch Roadside Assistance?

Due to the nature of the GPS system, you will need to get a GPS fix the first time you use your unit, after more than two weeks, anytime you change your batteries and anytime you travel more than 600 miles (965 km). It is strongly recommended that you do ...

9. What type of roadside assistance responder will arrive at my location?

When the roadside assistance response center does not have direct interaction with the customer as to the vehicle type, it will send out a flat bed vehicle capable of towing most vehicles in most situations. All responders will have fuel, tire changing eq ...

10. Can you walk me through the SPOT Assist Roadside Service process I would experience?

Example of service process (If NSD is able to reach primary# - in cell coverage)Help pressed by customer.NSD calls primary and secondary #, if necessary the home # from registration.Verify #, verify identification, verify if you are in safe location, ver ...