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1. Can I use the HELP button for other purposes beside Roadside Assistance?

Important Notice: Once the HELP button is enabled for roadside assistance use, you will not be able to share the HELP button function to contact your friends and family. The HELP button will only work for roadside assistance.SPOT Assist Roadside Service i ...

2. Once a tow truck is dispatched for Roadside Assistance, where does it go to?

Since Roadside Assistance is designed for disabled vehicles, the tow truck dispatched by NSD will go to the location of the initial GPS fix received and look for the vehicle within 300 meters of this initial location. NSD will not monitor GPS location upd ...

3. What happens for my Roadside Assistance if in the rare case I don’t have a GPS fix?

NSD cannot dispatch Roadside Assistance without knowing your location. If NSD receives a message without a GPS fix, NSD will contact the roadside primary and secondary contact numbers to try to determine your location. If you see the LEDs above the ON/OFF ...

4. Can I call a phone number to get my Roadside Assistance Services?

The Toll-Free Number 866-367-0798 can be used by the primary subscriber only and requires eligibility verification. If not the primary subscriber, request Roadside Assistance utilizing the “HELP” button or you must pay the cost of service. To verify e ...

5. Who should I list as my contacts for Roadside Assistance?

The recommendation is to use your cell phone as your roadside primary contact and someone not traveling with you with knowledge of your trip/itinerary as your roadside secondary contact.SPOT Assist Roadside Service is currently available only in the Unite ...

6. Can I use the SPOT Messenger inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is all ...

7. Where is the Roadside Assistance service territory?

NSD Roadside Assistance Service is provided throughout the 50 United States, the provinces of Canada, Puerto Rico and the District of Columbia. For locations in which NSD provides Roadside Assistance, but you don’t have coverage for your SPOT Satellite ...

8. What happens if I depress the HELP button for roadside assistance and a tow truck cannot be dispatched?

When SPOT and Nation Safe Drivers (NSD) receives "HELP" data transmissions sent from a SPOT Satellite GPS Messenger and is not able to dispatch roadside assistance services, there is an escalation process that is followed. No dispatch could happen for a v ...

9. Is there a Quick Reference Card for SPOT Assist Roadside Service?

Yes, you can download a PDF version of the quick reference card by downloading the attachment below.SPOT Assist Roadside Service is currently available only in the United States and Canada

10. Can you walk me through the SPOT Assist Roadside Service process I would experience?

Example of service process (If NSD is able to reach primary# - in cell coverage)Help pressed by customer.NSD calls primary and secondary #, if necessary the home # from registration.Verify #, verify identification, verify if you are in safe location, ver ...