Quick Jump
Go
Rss Categories
There are no subcategories in this category.
1. What is SPOT Assist?

SPOT Assist is the GPS Safety system designed to protect you and your family on the road and the outdoors. Now, when you activate your SPOT Satellite GPS Messenger at www.findmespot.com you can have 24/7 access to roadside service for a fraction of the co ...

2. How many covered Roadside Assistance/Towing Events am I eligible for each year?

You are eligible for up to five (5) covered Roadside Assistance/Towing Events per year.SPOT Assist Roadside Service is currently available only in the United States and Canada. ...

3. What does SPOT Assist Roadside include?

Customers with SPOT Assist Roadside are entitled to: Roadside assistance throughout the 50 United States, Washington DC, Canada and Puerto Rico.Up to five (5) towing/roadside assistance events per year at 50 miles per tow per incidentExtrication, accident ...

4. What are the typical response times for Roadside Assistance?

Response times are normally under two (2) hours but can vary depending on the remoteness of your location, the weather and current towing call volume. During natural disasters or other area-wide emergencies, the local authorities (not NSD) will prioritize ...

5. What do I need to do to make sure my unit is ready for operation to dispatch Roadside Assistance?

Due to the nature of the GPS system, you will need to get a GPS fix the first time you use your unit, after more than two weeks, anytime you change your batteries and anytime you travel more than 600 miles (965 km). It is strongly recommended that you do ...

6. What type of roadside assistance responder will arrive at my location?

When the roadside assistance response center does not have direct interaction with the customer as to the vehicle type, it will send out a flat bed vehicle capable of towing most vehicles in most situations. All responders will have fuel, tire changing eq ...

7. Does SPOT Assist Roadside cover tire service?

The roadside assistance responders can change any tires where there is a spare. If there are wheel locks, you need to provide access to the wheel lock key. If there is no access to remove the wheel locks the vehicle or trailer would need to be towed (that ...

8. What is the price for roadside service beyond the 5th service incident?

If you summon roadside assistance with your SPOT unit after you have used your five (5) included service incidents during your annual service year, the roadside response coordination center will dispatch for assistance. Providers will be able to pass on d ...

9. What is the price for roadside service after the 50th mile (80th kilometer)?

Since SPOT Assist Roadside covers tows up to 50 miles (80 km), there will be a charge if any provider tows you beyond 50 miles (80 km) per incident. On average, this runs between $2.50 to $5.00 USD per mile (1.6 km). Some providers may be higher, some may ...

10. What is the Difference Between the HELP (for roadside assistance) and the 9-1-1 Button?

HELP: To access SPOT Assist Roadside Services, you must purchase the upgrade SPOT Assist service in your account. Once purchased, the HELP button is used to alert roadside assistance. Alert 9-1-1:  The 9-1-1 button is used for life threatening emerge ...