Quick Jump
Go
Rss Categories
There are no subcategories in this category.
11. What does SPOT Assist Roadside include?

Customers with SPOT Assist Roadside are entitled to: Roadside assistance throughout the 50 United States, Washington DC, Canada and Puerto Rico.Up to five (5) towing/roadside assistance events per year at 50 miles per tow per incidentExtrication, accident ...

12. I just purchased SPOT Assist Roadside Service, how do I make it work?

If you have subscribed to SPOT Assist Roadside Assistance, place your SPOT messenger so that it is lying on its back, logo-side up, with a clear view of the sky.To turn on SPOT, press the ON/OFF button. Wait at least 2 seconds.To send a message, press and ...

13. Can I use the HELP button for other purposes beside Roadside Assistance?

Important Notice: Once the HELP button is enabled for roadside assistance use, you will not be able to share the HELP button function to contact your friends and family. The HELP button will only work for roadside assistance.SPOT Assist Roadside Service i ...

14. Once a tow truck is dispatched for Roadside Assistance, where does it go to?

Since Roadside Assistance is designed for disabled vehicles, the tow truck dispatched by NSD will go to the location of the initial GPS fix received and look for the vehicle within 300 meters of this initial location. NSD will not monitor GPS location upd ...

15. What happens for my Roadside Assistance if in the rare case I don’t have a GPS fix?

NSD cannot dispatch Roadside Assistance without knowing your location. If NSD receives a message without a GPS fix, NSD will contact the roadside primary and secondary contact numbers to try to determine your location. If you see the LEDs above the ON/OFF ...

16. What is the Difference Between the HELP (for roadside assistance) and the 9-1-1 Button?

HELP: To access SPOT Assist Roadside Services, you must purchase the upgrade SPOT Assist service in your account. Once purchased, the HELP button is used to alert roadside assistance. Alert 9-1-1:  The 9-1-1 button is used for life threatening emerge ...

17. What happens if I depress the HELP button for roadside assistance and a tow truck cannot be dispatched?

When SPOT and Nation Safe Drivers (NSD) receives "HELP" data transmissions sent from a SPOT Satellite GPS Messenger and is not able to dispatch roadside assistance services, there is an escalation process that is followed. No dispatch could happen for a v ...

18. If a friend has my SPOT unit and I am subscribed to SPOT Assist Roadside Service, are they covered if they press the button?

Yes. Your friend is covered under the five (5) towing/roadside assistance events in the service contract. This event would count against your five (5) towing/roadside assistance events.SPOT Assist Roadside Service is currently available only in the United ...

19. Is there a Quick Reference Card for SPOT Assist Roadside Service?

Yes, you can download a PDF version of the quick reference card by downloading the attachment below.SPOT Assist Roadside Service is currently available only in the United States and Canada

20. Can you walk me through the SPOT Assist Roadside Service process I would experience?

Example of service process (If NSD is able to reach primary# - in cell coverage)Help pressed by customer.NSD calls primary and secondary #, if necessary the home # from registration.Verify #, verify identification, verify if you are in safe location, ver ...