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  • My Account(36)
1. I cannot login to my Spot Adventures account or I've been locked out

If you try to login unsuccessfully too many times, your account will be locked for security.  To unlock your account, please contact SPOT Adventures Customer Support: https://www.findmespot.com/en/contactus/index.php. ...

2. Can I have more than one message profile?

A SPOT Message Profile is a way for you to personalize your OK and Help Messages and which friends and family those messages are sent to. You can set up multiple message profiles in your account. For example, you could set one message profile called "Busi ...

3. What is the security of the account site?

SPOT takes the protection of our customer's data seriously. We have implemented several security procedures to protect your data including:3rd party penetration testing at least 2 times per yearVeriSign certificates for the Shared Pages and https://login. ...

4. I've noticed several different documents that talk about confidentiality and privacy, which document covers what services?

The privacy policy available on http://www.findmespot.com applies to the main, unsecured section of our website.  Separate confidentiality policies apply to secured sections of the website (such as your login account) and other services (such as SPOT ...

5. Is my credit card information secure?

Yes. SPOT utilizes VeriSign certificates and the https:// protocol to secure your log-in account information, including your billing information. Once you have inputted your credit card it is displayed in 'xxxx' format where x's are used as placeholders f ...

6. I don't want to input my credit card online. Do I have to?

SPOT service does require that you maintain a credit card on your account. The only way to input the credit card is via the online account registration process. This section does use https://security internet protocol and VeriSign certificates.

7. Why am I required to enter a credit card when activating even if I received a service certificate?

When purchasing a service certificate you are charged for the price of the service and not the applicable tax. When the service code is activated during the registration process, the user will be required to put in their credit card and they will be charg ...

8. Can I change my SPOT login user name?

No. You can not change your user name to log in at https://login.findmespot.com. Once it is created it is permanent. Please be careful when selecting your user name when setting up your unit.

9. How is time displayed on my history and messages?

The time zone setting applies to all messengers in your account and will be used to format the timestamp for messages displayed in the message history page, google maps popup and the timestamp sent in email notifications to your contact list. (*note that ...

10. How do I edit my personal contact or billing information?

To edit personal contact or billing info, please click on the account tab in your login account. Under your account tab are the following options: Customer Information, Credit Card Information, Login Information, Billing Information and Preferences. By cl ...