SPOT sends all North American email and SMS messages via email. This means to send a cell phone a text message, we email email@example.com and then they relay that to your recipients.
Some email providers see firstname.lastname@example.org and depending on their policies may put our messages into a Junk mail folder or simply discard them without notifying anyone. If the messages are rejected, then Customer Care can determine this with you.
If your recipient does not have text messaging enabled for their cellular service, they will not be able to receive the message
If your recipient’s cellular provider sees messages from email@example.com as junk mail, they may discard it without delivering or reject the message. This may also be the case for email providers.
If your cellular provider does not support email to SMS text messaging services, then you will not be able to send SMS messages to them from SPOT at this time.