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1. What type of roadside assistance responder will arrive at my location?

When the roadside assistance response center does not have direct interaction with the customer as to the vehicle type, it will send out a flat bed vehicle capable of towing most vehicles in most situations. All responders will have fuel, tire changing eq ...

2. What is the Difference Between the HELP (for roadside assistance) and the 9-1-1 Button?

HELP: To access SPOT Assist Roadside Services, you must purchase the upgrade SPOT Assist service in your account. Once purchased, the HELP button is used to alert roadside assistance. Alert 9-1-1:  The 9-1-1 button is used for life threatening emerge ...

3. What is the price for roadside service beyond the 5th service incident?

If you summon roadside assistance with your SPOT unit after you have used your five (5) included service incidents during your annual service year, the roadside response coordination center will dispatch for assistance. Providers will be able to pass on d ...

4. Does SPOT Assist Roadside cover tire service?

The roadside assistance responders can change any tires where there is a spare. If there are wheel locks, you need to provide access to the wheel lock key. If there is no access to remove the wheel locks the vehicle or trailer would need to be towed (that ...

5. What is the price for roadside service after the 50th mile (80th kilometer)?

Since SPOT Assist Roadside covers tows up to 50 miles (80 km), there will be a charge if any provider tows you beyond 50 miles (80 km) per incident. On average, this runs between $2.50 to $5.00 USD per mile (1.6 km). Some providers may be higher, some may ...

6. Is there a Quick Reference Card for SPOT Assist Roadside Service?

Yes, you can download a PDF version of the quick reference card by downloading the attachment below.SPOT Assist Roadside Service is currently available only in the United States and Canada

7. What are the typical response times for Roadside Assistance?

Response times are normally under two (2) hours but can vary depending on the remoteness of your location, the weather and current towing call volume. During natural disasters or other area-wide emergencies, the local authorities (not NSD) will prioritize ...

8. What happens if Roadside Assistance service cannot be dispatched or is on a cash basis?

In the event that you are eligible for Roadside Assistance, but such service is either 1) not-dispatched, or 2) provided on a cash-basis; you will be able to follow the NSD guidelines to submit any eligible costs of such Roadside Assistance services to NS ...

9. Where is the Roadside Assistance service territory?

NSD Roadside Assistance Service is provided throughout the 50 United States, the provinces of Canada, Puerto Rico and the District of Columbia. For locations in which NSD provides Roadside Assistance, but you don’t have coverage for your SPOT Satellite ...

10. If a friend has my SPOT unit and I am subscribed to SPOT Assist Roadside Service, are they covered if they press the button?

Yes. Your friend is covered under the five (5) towing/roadside assistance events in the service contract. This event would count against your five (5) towing/roadside assistance events.SPOT Assist Roadside Service is currently available only in the United ...