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1. Where is the Roadside Assistance service territory?

NSD Roadside Assistance Service is provided throughout the 50 United States, the provinces of Canada, Puerto Rico and the District of Columbia. For locations in which NSD provides Roadside Assistance, but you don’t have coverage for your SPOT Satellite ...

2. What happens if Roadside Assistance service cannot be dispatched or is on a cash basis?

In the event that you are eligible for Roadside Assistance, but such service is either 1) not-dispatched, or 2) provided on a cash-basis; you will be able to follow the NSD guidelines to submit any eligible costs of such Roadside Assistance services to NS ...

3. What are the typical response times for Roadside Assistance?

Response times are normally under two (2) hours but can vary depending on the remoteness of your location, the weather and current towing call volume. During natural disasters or other area-wide emergencies, the local authorities (not NSD) will prioritize ...

4. What do I need to do to make sure my unit is ready for operation to dispatch Roadside Assistance?

Due to the nature of the GPS system, you will need to get a GPS fix the first time you use your unit, after more than two weeks, anytime you change your batteries and anytime you travel more than 600 miles (965 km). It is strongly recommended that you do ...

5. What is the price for roadside service after the 50th mile (80th kilometer)?

Since SPOT Assist Roadside covers tows up to 50 miles (80 km), there will be a charge if any provider tows you beyond 50 miles (80 km) per incident. On average, this runs between $2.50 to $5.00 USD per mile (1.6 km). Some providers may be higher, some may ...

6. What is the Difference Between the HELP (for roadside assistance) and the 9-1-1 Button?

HELP: To access SPOT Assist Roadside Services, you must purchase the upgrade SPOT Assist service in your account. Once purchased, the HELP button is used to alert roadside assistance. Alert 9-1-1:  The 9-1-1 button is used for life threatening emerge ...

7. What happens if I depress the HELP button for roadside assistance and a tow truck cannot be dispatched?

When SPOT and Nation Safe Drivers (NSD) receives "HELP" data transmissions sent from a SPOT Satellite GPS Messenger and is not able to dispatch roadside assistance services, there is an escalation process that is followed. No dispatch could happen for a v ...

8. If a friend has my SPOT unit and I am subscribed to SPOT Assist Roadside Service, are they covered if they press the button?

Yes. Your friend is covered under the five (5) towing/roadside assistance events in the service contract. This event would count against your five (5) towing/roadside assistance events.SPOT Assist Roadside Service is currently available only in the United ...

9. Is there a Quick Reference Card for SPOT Assist Roadside Service?

Yes, you can download a PDF version of the quick reference card by downloading the attachment below.SPOT Assist Roadside Service is currently available only in the United States and Canada

10. Can you walk me through the SPOT Assist Roadside Service process I would experience?

Example of service process (If NSD is able to reach primary# - in cell coverage)Help pressed by customer.NSD calls primary and secondary #, if necessary the home # from registration.Verify #, verify identification, verify if you are in safe location, ver ...