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  • My Account(24)
1. I cannot login to my Spot Adventures account or I've been locked out

If you try to login unsuccessfully too many times, your account will be locked for security.  To unlock your account, please contact SPOT Adventures Customer Support: https://www.findmespot.com/en/contactus/index.php. ...

2. My cellular provider is not listed in the SMS drop down, how can I send my SPOT messages to my phone?

Please call your cellular provider and find out what the ##########@provider.net address for your phone is and then add it as an email destination under your contacts list.

3. How many HELP or OK contacts are allowed under each section?

You may add up to 10 unique email or SMS contacts to your OK list and 10 to your HELP list. Contacts can be any combination of E-mail and SMS.

4. I've noticed several different documents that talk about confidentiality and privacy, which document covers what services?

The privacy policy available on http://www.findmespot.com applies to the main, unsecured section of our website.  Separate confidentiality policies apply to secured sections of the website (such as your login account) and other services (such as SPOT ...

5. Is my credit card information secure?

Yes. SPOT utilizes VeriSign certificates and the https:// protocol to secure your log-in account information, including your billing information. Once you have inputted your credit card it is displayed in 'xxxx' format where x's are used as placeholders f ...

6. My OK messages are not arriving to my contact’s AOL email address. What should I do?

Some AOL users have had success getting messages to come through if they put noreply@findmespot.com in their address book. This tells the AOL junk mail filter that these messages are welcome.

7. My account is not accepting emergency contact information. What can I do about this?

Emergency contact numbers may not be the same as account contact numbers. Although not recommended, the system can be overpassed by putting a '1' in front of the number to make it different.

8. What is the timeout period for my account when logged in?

When you are logged in or when you are registering, the no-activity timeout is 30 minutes. The exception to the timeout is on the Messages tab. This auto-refreshes periodically and keeps you logged in.

9. Facebook “General Error” when attempting to Link your SPOT

If you are an Administrator of multiple Facebook pages, a "General Error" may occur when attempting to link your Spot messages to your Facebook account. This FAQ will show you how to remove yourself as an Administrator from Facebook. From the hom ...

10. How long does my adventure data stay on my SPOT Adventures account once created?

Your Spot Adventures data will remain on the server and will not be deleted even if you deactivate your SPOT account.  However, you will no longer be able to sign-in to access the features and editing available through your SPOT account.