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  • My Account(24)
11. Can I download (export) my message history?

Yes. Downloading your message history is a great way to save your data and use other programs to display your data. Message history is available in your account for the last 30 days. After 30 days, messages are no longer available. This cannot be modi ...

12. Why may some contacts not receive email notifications for OK and HELP messages?

Some email providers block messages if the sender is not in your contacts' address book. Try having your contacts add noreply@findmespot.com into their address books. Some email providers or corporations have spam filters that may be blocking messages. To ...

13. How do I edit my personal contact or billing information?

To edit personal settings and billing information, please click on the Settings & Billing tab in your My Account. Under this tab you have the following options: Password Settings, Time Zone Preference, Credit Card Information, Customer Information, ...

14. How to add or edit contacts/messages?

To add/edit your contacts and messages, log into your account, click on Device Settings, and then click on your SPOT device. You will see a Message Profile section, click on the message you want to edit and then edit/add/delete contact email and mobile n ...

15. Why am I required to enter a credit card when activating even if I received a service certificate?

When purchasing a service certificate you are charged for the price of the service and not the applicable tax. When the service code is activated during the registration process, the user will be required to put in their credit card and they will be charg ...

16. Will SPOT work with the Australian phone system?

For areas outside of the United States and Canada, SPOT offers its Premium Short Message Service (SMS).  SPOT’s premium Short Message Service (SMS) is used to send text messages to mobile phones. For locations outside of the United States and Canad ...

17. I have created an account on the login.findmespot.com website, why does my username/password show invalid when I try to log in?

If the username/password indicate that they do not exist, the account may not have been created and "timed out" due to the length of time taken during creation. Prior to creating your account, make sure that you have all information necessary so that you ...

18. How do I reset my password?

Go to https://login.findmespot.com and click on "forgot your password". You will be asked for your user name and secret answer. Once both fields are answered, you can submit the page. SPOT will send you an email with your new password. From here, go to ht ...

19. I don't want to input my credit card online. Do I have to?

SPOT service does require that you maintain a credit card on your account. The only way to input the credit card is via the online account registration process. This section does use https://security internet protocol and VeriSign certificates.

20. I have received a promotion code. Where do I use it?

Depending on the nature of the promotion, you will be required to enter the promotion code during either the online purchase or online activation steps. By stepping through the processes you will eventually be presented with a text box to enter your promo ...