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  • My Account(27)
1. I cannot login to my Spot Adventures account or I've been locked out

If you try to login unsuccessfully too many times, your account will be locked for security.  To unlock your account, please contact SPOT Adventures Customer Support: https://www.findmespot.com/en/contactus/index.php. ...

2. What is the timeout period for my account when logged in?

When you are logged in or when you are registering, the no-activity timeout is 30 minutes. The exception to the timeout is on the Messages tab. This auto-refreshes periodically and keeps you logged in.

3. My account is not accepting emergency contact information. What can I do about this?

Emergency contact numbers may not be the same as account contact numbers. Although not recommended, the system can be overpassed by putting a '1' in front of the number to make it different.

4. Will SPOT work with the Australian phone system?

For areas outside of the United States and Canada, SPOT offers its Premium Short Message Service (SMS).  SPOT’s premium Short Message Service (SMS) is used to send text messages to mobile phones. For locations outside of the United States and Canad ...

5. My OK messages are not arriving to my contact’s AOL email address. What should I do?

Some AOL users have had success getting messages to come through if they put noreply@findmespot.com in their address book. This tells the AOL junk mail filter that these messages are welcome.

6. How many HELP or OK contacts are allowed under each section?

You may add up to 10 unique email or SMS contacts to your OK list and 10 to your HELP list. Contacts can be any combination of E-mail and SMS.

7. How to add or edit contacts/messages?

To add/edit your contacts and messages, log into your account, click on Device Settings, and then click on your SPOT device. You will see a Message Profile section, click on the message you want to edit and then edit/add/delete contact email and mobile n ...

8. How long does my adventure data stay on my SPOT Adventures account once created?

Your Spot Adventures data will remain on the server and will not be deleted even if you deactivate your SPOT account.  However, you will no longer be able to sign-in to access the features and editing available through your SPOT account.

9. If I already have another SPOT device, can I add a SPOT Connect to my account and use that for my SPOT Messaging?

Yes. You can add SPOT Connect or any other SPOT device to your existing account. However, in order to be active on the satellite network, each SPOT device must have its own service subscription. If you only want to keep one device active on your account, ...

10. Facebook “General Error” when attempting to Link your SPOT

If you are an Administrator of multiple Facebook pages, a "General Error" may occur when attempting to link your Spot messages to your Facebook account. This FAQ will show you how to remove yourself as an Administrator from Facebook. From the hom ...