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  • My Account(24)
1. Will I see a renewal notice for my account?

Please see the SPOT Terms and Conditions for all subscription details. All plans auto renew with the credit card used at service activation on file with no previous notice. This occurs 12 months after your service activation for 1-year plans or 24 months ...

2. Why may some contacts not receive email notifications for OK and HELP messages?

Some email providers block messages if the sender is not in your contacts' address book. Try having your contacts add noreply@findmespot.com into their address books. Some email providers or corporations have spam filters that may be blocking messages. To ...

3. I have received a promotion code. Where do I use it?

Depending on the nature of the promotion, you will be required to enter the promotion code during either the online purchase or online activation steps. By stepping through the processes you will eventually be presented with a text box to enter your promo ...

4. My cellular provider is not listed in the SMS drop down, how can I send my SPOT messages to my phone?

Please call your cellular provider and find out what the ##########@provider.net address for your phone is and then add it as an email destination under your contacts list.

5. What is the timeout period for my account when logged in?

When you are logged in or when you are registering, the no-activity timeout is 30 minutes. The exception to the timeout is on the Messages tab. This auto-refreshes periodically and keeps you logged in.

6. Why am I required to enter a credit card when activating even if I received a service certificate?

When purchasing a service certificate you are charged for the price of the service and not the applicable tax. When the service code is activated during the registration process, the user will be required to put in their credit card and they will be charg ...

7. Can I change my SPOT login user name?

No. You can not change your user name to log in at https://login.findmespot.com. Once it is created it is permanent. Please be careful when selecting your user name when setting up your unit.

8. How do I edit my personal contact or billing information?

To edit personal settings and billing information, please click on the Settings & Billing tab in your My Account. Under this tab you have the following options: Password Settings, Time Zone Preference, Credit Card Information, Customer Information, ...

9. Can I download (export) my message history?

Yes. Downloading your message history is a great way to save your data and use other programs to display your data. Message history is available in your account for the last 30 days. After 30 days, messages are no longer available. This cannot be modi ...

10. If I already have another SPOT device, can I add a SPOT Connect to my account and use that for my SPOT Messaging?

Yes. You can add SPOT Connect or any other SPOT device to your existing account. However, in order to be active on the satellite network, each SPOT device must have its own service subscription. If you only want to keep one device active on your account, ...