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  • My Account(27)
1. How do I renew my SPOT Account?

Please see the SPOT Terms and Conditions for all subscription details. All plans auto renew with the credit card used at service activation on file. This occurs 12 months after your service activation for 1-year plans or 24 months after your service activ ...

2. Are there different models or generations of hardware/software? Or are all units the same?

There are currently two different SPOT Satellite Messengers. The SPOT Personal Tracker and the SPOT Satellite GPS Messenger. The latter is smaller and lighter and offers enhanced functionality. For more information please see http://www.findmespot.com. Pe ...

3. Will I see a renewal notice for my account?

Please see the SPOT Terms and Conditions for all subscription details. All plans auto renew with the credit card used at service activation on file with no previous notice. This occurs 12 months after your service activation for 1-year plans or 24 months ...

4. How can I change the time? My TimeZone is not set correctly.

You can modify the default time zone for your SPOT account. Log into your account on https://login.findemespot.com. Click on the Settings & Billing tab and under the Time Zone section, click on Update. The Time Zone section will expand and you can ...

5. I have created an account on the login.findmespot.com website, why does my username/password show invalid when I try to log in?

If the username/password indicate that they do not exist, the account may not have been created and "timed out" due to the length of time taken during creation. Prior to creating your account, make sure that you have all information necessary so that you ...

6. How do I reset my password?

Go to https://login.findmespot.com and click on "forgot your password". You will be asked for your user name and secret answer. Once both fields are answered, you can submit the page. SPOT will send you an email with your new password. From here, go to ht ...

7. Can I have more than one message profile?

A SPOT Message Profile is a way for you to personalize your OK and Help Messages and which friends and family those messages are sent to. You can set up multiple message profiles in your account. For example, you could set one message profile called "Busi ...

8. I've noticed several different documents that talk about confidentiality and privacy, which document covers what services?

The privacy policy available on http://www.findmespot.com applies to the main, unsecured section of our website.  Separate confidentiality policies apply to secured sections of the website (such as your login account) and other services (such as SPOT ...

9. Is my credit card information secure?

Yes. SPOT utilizes VeriSign certificates and the https:// protocol to secure your log-in account information, including your billing information. Once you have inputted your credit card it is displayed in 'xxxx' format where x's are used as placeholders f ...

10. I don't want to input my credit card online. Do I have to?

SPOT service does require that you maintain a credit card on your account. The only way to input the credit card is via the online account registration process. This section does use https://security internet protocol and VeriSign certificates.