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  • My Account(24)
1. Will I see a renewal notice for my account?

Please see the SPOT Terms and Conditions for all subscription details. All plans auto renew with the credit card used at service activation on file with no previous notice. This occurs 12 months after your service activation for 1-year plans or 24 months ...

2. Why may some contacts not receive email notifications for OK and HELP messages?

Some email providers block messages if the sender is not in your contacts' address book. Try having your contacts add noreply@findmespot.com into their address books. Some email providers or corporations have spam filters that may be blocking messages. To ...

3. I have received a promotion code. Where do I use it?

Depending on the nature of the promotion, you will be required to enter the promotion code during either the online purchase or online activation steps. By stepping through the processes you will eventually be presented with a text box to enter your promo ...

4. Can I have more than one message profile?

A SPOT Message Profile is a way for you to personalize your OK and Help Messages and which friends and family those messages are sent to. You can set up multiple message profiles in your account. For example, you could set one message profile called "Busi ...

5. I've noticed several different documents that talk about confidentiality and privacy, which document covers what services?

The privacy policy available on http://www.findmespot.com applies to the main, unsecured section of our website.  Separate confidentiality policies apply to secured sections of the website (such as your login account) and other services (such as SPOT ...

6. Is my credit card information secure?

Yes. SPOT utilizes VeriSign certificates and the https:// protocol to secure your log-in account information, including your billing information. Once you have inputted your credit card it is displayed in 'xxxx' format where x's are used as placeholders f ...

7. I don't want to input my credit card online. Do I have to?

SPOT service does require that you maintain a credit card on your account. The only way to input the credit card is via the online account registration process. This section does use https://security internet protocol and VeriSign certificates.

8. Why am I required to enter a credit card when activating even if I received a service certificate?

When purchasing a service certificate you are charged for the price of the service and not the applicable tax. When the service code is activated during the registration process, the user will be required to put in their credit card and they will be charg ...

9. Can I change my SPOT login user name?

No. You can not change your user name to log in at https://login.findmespot.com. Once it is created it is permanent. Please be careful when selecting your user name when setting up your unit.

10. How do I edit my personal contact or billing information?

To edit personal settings and billing information, please click on the Settings & Billing tab in your My Account. Under this tab you have the following options: Password Settings, Time Zone Preference, Credit Card Information, Customer Information, ...