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  • My Account(24)
1. I have received a promotion code. Where do I use it?

Depending on the nature of the promotion, you will be required to enter the promotion code during either the online purchase or online activation steps. By stepping through the processes you will eventually be presented with a text box to enter your promo ...

2. My cellular provider is not listed in the SMS drop down, how can I send my SPOT messages to my phone?

Please call your cellular provider and find out what the ##########@provider.net address for your phone is and then add it as an email destination under your contacts list.

3. What is the timeout period for my account when logged in?

When you are logged in or when you are registering, the no-activity timeout is 30 minutes. The exception to the timeout is on the Messages tab. This auto-refreshes periodically and keeps you logged in.

4. My account is not accepting emergency contact information. What can I do about this?

Emergency contact numbers may not be the same as account contact numbers. Although not recommended, the system can be overpassed by putting a '1' in front of the number to make it different.

5. Will SPOT work with the Australian phone system?

For areas outside of the United States and Canada, SPOT offers its Premium Short Message Service (SMS).  SPOT’s premium Short Message Service (SMS) is used to send text messages to mobile phones. For locations outside of the United States and Canad ...

6. How do I edit my personal contact or billing information?

To edit personal settings and billing information, please click on the Settings & Billing tab in your My Account. Under this tab you have the following options: Password Settings, Time Zone Preference, Credit Card Information, Customer Information, ...

7. Can I download (export) my message history?

Yes. Downloading your message history is a great way to save your data and use other programs to display your data. Message history is available in your account for the last 30 days. After 30 days, messages are no longer available. This cannot be modi ...

8. How to add or edit contacts/messages?

To add/edit your contacts and messages, log into your account, click on Device Settings, and then click on your SPOT device. You will see a Message Profile section, click on the message you want to edit and then edit/add/delete contact email and mobile n ...

9. How long does my adventure data stay on my SPOT Adventures account once created?

Your Spot Adventures data will remain on the server and will not be deleted even if you deactivate your SPOT account.  However, you will no longer be able to sign-in to access the features and editing available through your SPOT account.

10. If I already have another SPOT device, can I add a SPOT Connect to my account and use that for my SPOT Messaging?

Yes. You can add SPOT Connect or any other SPOT device to your existing account. However, in order to be active on the satellite network, each SPOT device must have its own service subscription. If you only want to keep one device active on your account, ...