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  • SPOT Personal Tracker(37)
1. Why am I not getting my email and/or SMS messages?

SPOT sends messages to your contacts when the Check-In/OK, Customer, or HELP buttons are pressed on an active unit with a clear view to the sky. There are a few different issues that could cause a disruption in message transmission:Make sure you have acti ...

2. Is the tracking capability of SPOT limited if carried inside a backpack? Should it always be carried on the outside of my gear?

Since SPOT is a satellite-based product it needs to see the sky to operate reliably. Having SPOT in a top pocket where it still faces the sky and is only obstructed by things such as a mesh layer or a thin layer of fabric is fine. This also provides a sec ...

3. Can the unit be plugged in to an external power source?

No. The SPOT device operates with Energizer 1.5V non-rechargeable size AA lithium batteries. Any other brand of AA lithium will be rechargeable and high voltage, which will damage the unit. These are required due to this technology's unique ability to mai ...

4. How quickly will a message go out after pushing a button?

Once you have acquired a GPS fix, messages typically send out to their destination in 2 to 5 minutes.Please keep in mind that even when the SPOT system sends messages, message delivery is dependant on the status of your providers SMS and email networks. T ...

5. Is SPOT water resistant?

SPOT has been designed and tested to survive the harshest environments. That includes water, which means that SPOT is water resistant and it will float (not always right side up). SPOT is tested to IP69 which is the most stringent test for water resistant ...

6. What features on SPOT can be in use at the same time?

Help and SOS may be activated at the same time. While this pairing is possible, SOS should only be used in the case of a life-threatening emergency. Help should be used in cases where you need assistance but can reach out to your contacts to aid you. SPOT ...

7. Functions of SPOT Personal Tracker

SOS / 911: Use this function In the event of a life threatening or other critical emergency to notify emergency services of your GPS location and that you need assistance. The GEOS International Emergency Response Center alerts the appropriate agenc ...

8. Important Tips of SPOT Personal Tracker

SPOT needs a clear view of the sky to obtain a GPS signal and provide the most accurate location information. It is not reliable indoors, in a cave, or in very dense woods. Orienting SPOT so that the SPOT logo is facing up toward the sky ...

9. Where can I find my auth code on my SPOT 1, SPOT 2, SPOT Gen 3, SPOT Connect, SPOT HUG or SPOT Trace?

Log into your SPOT account and visiting the My Devices tab. if you are activating your services and do not have an account, you may locate the auth code on a sticker in the device by opening the battery compartment of your SPOT device and removing the bat ...

10. Finding the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit ...