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1. Why am I not getting my email and/or SMS messages?

SPOT sends messages to your contacts when the Check-In/OK, Customer, or HELP buttons are pressed on an active unit with a clear view to the sky. There are a few different issues that could cause a disruption in message transmission:Make sure you have acti ...

2. Tips for receiving your email and SMS notifications for OK and HELP messages

SPOT sends all North American email and SMS messages via email. This means to send a cell phone a text message, we email 1234567890@yourcellprovider.com and then they relay that to your recipients.Some email providers see noreply@findmespot.com and depend ...

3. Tips to help send your first SPOT Check-OK message

Take SPOT outside and make sure it is well away from any buildings that might block signal to any horizon where the satellites might be at the time.Turn the unit on, wait 2 seconds and press, do not hold, the OK button and the light above it should begin ...

4. How quickly will a message go out after pushing a button?

After your GPS location has been acquired, messages may reach their destination(s) within 2 to 5 minutes.  We recommend that when sending messages from your SPOT to allow the message cycle to complete.•    Check-in/Ok and Custom: Acq ...

5. Is SPOT water resistant?

SPOT has been designed and tested to survive the harshest environments. That includes water, which means that SPOT is water resistant. SPOT is tested to IPX7, water resistant to a depth of 1 meter for 30 minutes. In addition, SPOT must remain watertight o ...

6. I've lost my SPOT Satellite GPS Messenger User Guide. Where can I see it online?

The SPOT Satellite GPS Messenger US User Guide is available for your download here by clicking on the attachment download link.Pour télécharger le guide de l'utilisateur relatif au nouveau dispositif de messagerie GPS par satellite SPOT, cliquez sur D ...

7. How do I send SPOT SMS messages to international mobile phones?

Non-USA or Non-Canadian Basic Service Plan CustomersIf you are on a SPOT Account that is not a North American Basic Service Plan, you might be wondering how SMS number contacts can be configured in your login account. SPOT messages sent to SMS numbers und ...

8. Where can I go to learn more about my Intrinsically Safe SPOT?

You should familiarize yourself with the User’s Manual and the online tutorial Starter Video (available at http://www.findmespot.com). As well, our newsletters contain updates on SPOT and the latest stories from SPOT customers. The newsletters are ...

9. SPOT Satellite GPS Messenger User Manual

To download the English SPOT Satellite GPS Messenger User Manual, click here.

10. Where can I find my auth code on my SPOT 1, SPOT 2, SPOT Gen 3, SPOT Connect, SPOT HUG or SPOT Trace?

Log into your SPOT account and visiting the My Devices tab. if you are activating your services and do not have an account, you may locate the auth code on a sticker in the device by opening the battery compartment of your SPOT device and removing the bat ...