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1. How do I send SMS messages outside of North America?

SPOT uses Clickatell to distribute SMS messages to cellular phones outside of North America. While Clickatell has connections to over 900 cellular operators worldwide, they do not have a connection to all providers. Please check the link provided to see i ...

2. When will SPOT Connect be available for Windows Phone platforms?

Spot LLC has decided not to proceed with a SPOT Connect app for Microsoft Windows Phone. Microsoft is not supporting 3rd party Bluetooth accessories for their phones. Spot LLC will focus on supporting and enhancing the Apple iOS and Android SPOT Connect a ...

3. Will SPOT Connect work better than other SPOT devices?

Just like all electronics, as technology evolves certain aspects of products become easier to use or include more features. SPOT Connect offers an extraordinary user experience and is based off SPOT technology that has saved thousands of lives since its i ...

4. Is cell service required to use SPOT Connect?

No! Because SPOT uses 100% satellite technology independent of cellular, SPOT works around the world or in your back yard. See the coverage map at findmeSPOT.com.Note that SPOT Connect is not a phone. It sends one-way text/type via satellite and only work ...

5. What happens if my smartphone battery dies or I lose my smartphone?

SPOT Connect has an on device SOS button for stand-alone emergency operation if you encounter a life-threatening emergency.

6. Can I receive messages with SPOT Connect?

SPOT Connect can only send messages through the application. It sends one-way text/type via satellite and only works once you have downloaded the application and registered a subscription to use the app. You cannot receive messages.

7. Type and Send

Type & Send allows custom messages to be created from your SPOT device that are delivered over the satellite network to emergency personnel, your personal contacts, or selected social networks from virtually anywhere regardless of cellular service.

8. Where can I find my auth code on my SPOT 1, SPOT 2, SPOT Gen 3, SPOT Connect, SPOT HUG or SPOT Trace?

Log into your SPOT account and visiting the My Devices tab. if you are activating your services and do not have an account, you may locate the auth code on a sticker in the device by opening the battery compartment of your SPOT device and removing the bat ...

9. Finding the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit ...

10. Can I send a message while tracking?

While tracking with your SPOT you will be able to send Custom or Check-in/Ok messages.  If a Help or SOS message is sent from your device with tracking mode enabled, tracking will stop as the Help / SOS messages take message transmission priority.