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1. Why, when activating my SPOT Global Phone, was I not charged any taxes?

When you activated your SPOT Global Phone, you may have noticed that no taxes were charged at the time of activation. The taxes will be calculated post activation and will appear on your next month’s bill. The taxes will automatically be billed to you ...

2. How do I make a call with the SPOT Global Phone?

To make a call with the SPOT Global Phone, your phone must be activated and you must be outside, with a clear view of the sky.To place a call:Turn your SPOT Global Phone on The antenna must be rotated, extended and pointed straight up to the sky.To r ...

3. Where do I find my SPOT Global Phone number?

The SPOT Global Phone number is located on the sticker on the top of the box. In Canada, the phone number will start with 403. In the United States, the phone number will start with 254. You can also find your number on your phone by pressing “Me ...

4. How do I receive a call with the SPOT Global Phone?

To receive a call on the SPOT Global Phone, your phone must be activated, powered on, and you must be outside, with a clear view of the sky with the antenna extended.The antenna must be rotated, extended and pointed straight up to the sky.To raise the ant ...

5. Where do I find my SPOT Global Phone ESN?

Your SPOT Global Phone ESN is required for activation. The ESN can be found on the sticker on the top of the box (ESN DEC). The ESN is also located in the battery compartment of your phone (D).

6. How do I charge my SPOT Global Phone battery?

The SPOT Global Phone battery can be charged in your phone by using the included wall charger or by using the optional vehicle charger. You should always carry a backup battery. What is the battery life of the SPOT Global Phone ...

7. How SPOT works?

SPOT products transmit short 1.5 second one-way messages on either 1611.25 MHz in North America and portions of Central America or on 1616.25 MHz throughout the rest of the world.  These frequencies are just above the GPS L1 frequency (1575.42 MHz) u ...

8. How can I determine if the SPOT device transmissions affect the aircraft’s navigation electronics?

Turn on the SPOT device and place it in Tracking mode. If the aircraft navigation system starts to have momentary interference issues at the same intervals that the SPOT device is transmitting Tracking messages, then the SPOT device must be moved or turne ...

9. How can the SPOT interference be prevented in aircraft?

In many cases, keeping the SPOT device at least 12-18 inches away from any navigation equipment or GPS antennas will resolve the problem.   This can be difficult in smaller planes as many pilots want to place the SPOT device on the glare shield. ...

10. Is my SPOT device considered a Portable Electronic Device by the FAA?

Yes, when SPOT products are used on an aircraft, they are considered a Portable Electronic Device (PED).  Per 14 CFR Part 91.21, the pilot is ultimately responsible for approving the use of any Portable Electronic Devices on their aircraft and must b ...