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1. What is Movement Alert and how do I activate it on my SPOT Gen3?

Movement Alert allows you to use your SPOT Gen3 for asset tracking. When you opt-in for Movement Alert, you will receive notification by email or SMS if your SPOT Gen3 detects motion. Movement Alert turns on after your device is stationary for longer than ...

2. Will my device work without the firmware update or device sync?

Your SPOT Gen 3 is shipped with the factory default settings.  After the activation of a SPOT Gen 3, the SPOT website may offer you the option to configure your device.  Depending on how you will use your device and the settings you have selecte ...

3. I sent a message from my SPOT and have already received it, why is my device still transmitting?

SPOT devices are not able to confirm successful delivery of messages.  In everyday conditions it is expected for some messages to be blocked by environmental factors (trees, buildings, hills, etc).  Messages sent from your device will send multi ...

4. Why does my device turn off?

The SPOT Gen 3 was designed with efficiency in mind.  As a means to ensure your device will work when you need it the SPOT Gen 3 will turn off after 1 hour of inactivity or one hour after completing a cycle of activity.

5. How should SPOT be positioned for best accuracy and results?

The satellite antenna lies directly under the SPOT logo. For best results, position the unit so the SPOT logo is facing up towards the sky in a horizontal position with a clear view of the sky. For tracking, try securing your SPOT on top of the shoulder s ...

6. What features on SPOT can be in use at the same time?

Tracking and Check-In or Custom Message Mode can be activated at the same time with SPOT Gen3. The device will interleave the messages. Only one message mode (Check-in or Custom Message) can be active at one time.SOS mode will deactivate all other modes. ...

7. My SPOT device does not work properly near airports or when I have another GPS device close by.

SPOT accepts interference from other electronic devices and should not be used in proximity to anything that generates strong electrical fields such as airports, radio towers, other GPS devices, etc.

8. What is Motion-Activated Tracking?

SPOT Gen3 tracking is smarter than ever! A built in vibration sensor sends tracks only when you are moving. When the device is stationary for more than five minutes SPOT Gen3 will enter Suspended Track mode. SPOT Gen3 will automatically send, at least, on ...

9. Can I use the SPOT Gen3 inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is all ...

10. Is my SPOT device considered a Portable Electronic Device by the FAA?

Yes, when SPOT products are used on an aircraft, they are considered a Portable Electronic Device (PED).  Per 14 CFR Part 91.21, the pilot is ultimately responsible for approving the use of any Portable Electronic Devices on their aircraft and must b ...