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1. What is Movement Alert and how do I activate it on my SPOT Gen3?

Movement Alert allows you to use your SPOT Gen3 for asset tracking. When you opt-in for Movement Alert, you will receive notification by email or SMS if your SPOT Gen3 detects motion. Movement Alert turns on after your device is stationary for longer than ...

2. I sent a message from my SPOT and have already received it, why is my device still transmitting?

SPOT devices are not able to confirm successful delivery of messages.  In everyday conditions it is expected for some messages to be blocked by environmental factors (trees, buildings, hills, etc).  Messages sent from your device will send multi ...

3. Why does my device turn off?

The SPOT Gen 3 was designed with efficiency in mind.  As a means to ensure your device will work when you need it the SPOT Gen 3 will turn off after 1 hour of inactivity or one hour after completing a cycle of activity.

4. How many contacts can I have notified when I send a message?

You may have up to 10 contacts notified when you send a message. The contacts can be only email, only SMS or  a mix of the both, but not over 10 contacts.

5. What features on SPOT can be in use at the same time?

Tracking and Check-In or Custom Message Mode can be activated at the same time with SPOT Gen3. The device will interleave the messages. Only one message mode (Check-in or Custom Message) can be active at one time.SOS mode will deactivate all other modes. ...

6. My SPOT device does not work properly near airports or when I have another GPS device close by.

SPOT accepts interference from other electronic devices and should not be used in proximity to anything that generates strong electrical fields such as airports, radio towers, other GPS devices, etc.

7. Can I send a message to indicate that I have started tracking?

Yes!  You may send a Check-in or Custom message from your device to notify your contacts that you have enabled tracking mode.  We recommend communicating with your contacts prior to leaving for your adventure to let them know that they may be re ...

8. Can I use the SPOT Gen3 inside of my vehicle?

Yes. For normal usage place your unit horizontal on the dash, logo side up, slightly tilted towards the glass to ensure the signal is going through the glass, and not blocked by the roof. Experiment by sending Test Messages to ensure your placement is all ...

9. What is Dock Mode and how do I activate it on my SPOT Gen3?

Dock Mode is designed for customers who purchase a SPOT Gen3 for asset monitoring a vessel that is primarily stored on the water. Dock Mode changes the way your SPOT determines new movement from motion activated to distance travelled, to accommodate for t ...

10. How do I test my SPOT Gen3 S.O.S. ?

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