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11. How do I update my firmware?

The SPOT Device Updater software is required to sync your device and/or update the firmware of your SPOT device.  You will need a computer running Microsoft Windows or MacOS with an internet connection.To download the SPOT Device Updater, you may vis ...

12. Why can't I enter my auth code?

If you are not able to enter your auth code into the SPOT Device Updater we recommend you try the following:•    Ensure you are using the cable that came with the SPOT device.•    Try a different micro USB cable as some c ...

13. How do I mount the SPOT Trace?

Follow these instructions to properly mount your SPOT Trace: Use the reversible mounting bracket, double sided industrial strength tape, adhesive grip pad or adhesive hook and loop tape (all included) to affix the SPOT Trace to your asset The placement o ...

14. How does Trace tracking work?

With SPOT Trace, you can track your asset in near real-time, providing a virtual breadcrumb trail of your asset's location. GPS locations will be sent on predetermined tracking intervals based on your selection in your SPOT Trace account. Get the most out ...

15. What is Suspended Track mode?

SPOT Trace is designed to only send track messages when it detects movement. When it is stationary for more than five minutes, Trace will enter Suspended Track mode. It will automatically send one more track message from the resting location as part of th ...

16. When should I use dock mode on the SPOT Trace?

For assets stored on the water, where vibration would cause false tracking, enable Dock Mode to help eliminate tracks caused by waves while the boat is safely docked. When Dock Mode is enabled, Trace uses the vibration sensor and location to determine if ...

17. What are SPOT Trace movement alerts?

Receive a notification when new movement is detected on the asset. During the account setup, you will be able to select if you want Movement Alerts enabled/disabled and how long your SPOT Trace must remain at rest before a Movement Alert will be sent. You ...

18. Where can I find my auth code on my SPOT 1, SPOT 2, SPOT Gen 3, SPOT Connect, SPOT HUG or SPOT Trace?

Log into your SPOT account and visiting the My Devices tab. if you are activating your services and do not have an account, you may locate the auth code on a sticker in the device by opening the battery compartment of your SPOT device and removing the bat ...

19. Finding the best location to send a message?

The ideal environment or location to send a message from your SPOT device would be a horizon to horizon view of the open sky.  There are two satellite constellations that require a line of site to your device to acquire your GPS location and transmit ...

20. How do I share my tracking with other people?

To share tracking in near real-time, we recommend creating a share page from within your SPOT account and sending the link to your contacts.  If you prefer to share your location information after you finish your trip, creating a SPOT Adventure will ...