E-commerce Shipping and Returns Policy



How Do I Return My Unopened Hardware and/or Unused Service Certificate?

  1. Contact Spot Customer Care at 1-866-OK1-SPOT or
  2. Provide your ESN, Order ID number and date of purchase/activation along with your customer information.
  3. SPOT Customer Care will assess the return and provide you with the necessary information regarding your return request.


General Information

All hardware and Service Certificates purchased or activated after 30 days are not eligible for refund.

Tax charges for this order are based on hardware purchased. Any purchase of service certificates is taxable at point of service activation.

Please note that this is an approximation of taxes and actual charges to your credit card may be different from estimated amount.

For full information on general terms of service, please refer to the Terms and Conditions at