Once a tow truck is dispatched for Roadside Assistance, where does it go to?
Author:SPOT Marketing Team Article Reference #:AA-00052 Views:3773 Date Added:2009-05-04 12:00 AM Last Updated:2018-10-04 06:14 AM 1.9 Rating/ 2 Voters

Since Roadside Assistance is designed for disabled vehicles, the tow truck dispatched by NSD will go to the location of the initial GPS fix received and look for the vehicle within 300 meters of this initial location. NSD will not monitor GPS location updates. Upon receipt of the “HELP” Message, the NSD dispatcher will contact the primary phone number provided by you in your SPOT assist profile. In the case of a non-dispatch event, the NSD dispatcher will contact the primary and secondary numbers. An e-mail will also be sent to the primary e-mail by SPOT.

SPOT Assist Roadside Service is currently available only in the United States and Canada.

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