Can I call a phone number to get my Roadside Assistance Services?
Author:SPOT Marketing Team Article Reference #:AA-00054 Views:4302 Date Added:2009-05-04 12:00 AM Last Updated:2009-05-13 05:21 PM 2.9 Rating/ 3 Voters

The Toll-Free Number 866-367-0798 can be used by the primary subscriber only and requires eligibility verification. If not the primary subscriber, request Roadside Assistance utilizing the “HELP” button or you must pay the cost of service. To verify eligibility you will need to provide

  1. Your name.
  2. The Producer Code 75721.
  3. The Plan Identifier, Plan E.
  4. Your SPOT ESN Number (located under your SPOT’s battery). You may also utilize the toll-free number in areas where NSD provides Roadside Assistance, but your SPOT Satellite GPS Messenger does not have coverage available (see www.findmespot.com for the current coverage map).

Process:

  1. Call the NSD Toll-Free Number: 866-367-0798.
  2. Verify your eligibility - Provide your name, address and the ESN from your SPOT unit. 
  3. Tell the NSD dispatcher about your location and problem.
  4. You must be with your vehicle when the service provider arrives, as they cannot service an unattended vehicle.
SPOT Assist Roadside Service is currently available only in the United States and Canada.

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